There are lots of definitions
out there of what a brand is. David Oglivy, one of the venerable
fathers of modern branding and advertising defined it this
way: "The intangible sum of a product's attributes: its
name, packaging, and price, its history, its reputation, and
the way it's advertised." David A. Aaker, generally regarded
as the world's leading academic authority on branding strategy
is saying "A company's brand is the primary source of its competitive
advantage and a valuable strategic asset".
Given that it's so difficult to define a brand, is it no wonder that
building and creating a brand is no easy accomplishment. Still, when
it comes to reasoning about a brand a few thinks are quite instantly
recognizable and unambiguous. From the moment a customer looks at a Web
site, holds a brochure or a product, walks into a showroom or a store,
he or she begins to form an opinion about that company's value, about
its brand. In today's world, where consumers are presented with multitude
of choices for each group of products or services and have less and less
time to consider them, the brand is the only "Instrument" that
help them make that key buying decision. They value everything a brand
stands for, from the emotional benefits to how a brand differentiates
itself from the competition as well as for the ease of making the right
choice over several options.
An effective brand creates an allegiance between the company and its
customers, leaving customers unresponsive to all the advertising and
marketing efforts of its competitors. It is most successful and most
profitable when it is based on a honest strategic assessment of the company,
a concrete research that targets a specific market and when it has a
positioning statement with a clear message that is creatively communicated
in front of the company's own people, best current and potential customers
and to the media. A successful brand has universal appeal, the ability
to survive through time.
The brand lives in all members of the organization and its performance
is measured and recorded in every concurrence with its employees, business
partners and most importantly with its customers and the media. Before
finalizing a business strategy, before marketing, product development,
manufacturing, distribution, advertising and media communications, the
brand must be build as a catalyst to the business goals and as the connective
platform of the organization. The brand is ultimately your reputation.
It begins with the promise you make and therefore, the promise you must
keep.
Even though branding impacts every single aspect of a business, it remains
one of the most misunderstood business domains of all. In the absence
of a brand a business can function and even prosper to a certain degree
but it is nonexistent from the standpoint of the market place and of
the competition. Without a strong brand nobody knows who you are or why
a customer should remain loyal to you.
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